Using the service

These Terms govern your use of WiredCache (the "Service"). By creating a workspace, you agree to these Terms on behalf of yourself and, if applicable, your company. You must be authorized to connect any data source you use with WiredCache.

Your account

You're responsible for the security of your account credentials and for activity that happens under your workspace. Let us know right away at security@wiredcache.com if you suspect unauthorized access.

Your data

You own the data you connect to WiredCache ("Customer Data"). We process it only to run the workflows you configure. You can export or delete your Customer Data at any time from workspace settings.

Plans & billing

Paid plans are billed monthly or annually as selected at signup. Trials do not require a credit card and convert to a paid plan only if you choose one. You can cancel at any time from workspace settings; cancellation takes effect at the end of the current billing period.

Acceptable use

Don't use WiredCache to process data you're not authorized to access, to violate applicable law, or to attempt to disrupt or reverse-engineer the Service.

Availability

We aim to keep the Service available and reliable, but we don't guarantee uninterrupted uptime. Scheduled maintenance and unexpected issues can occasionally cause downtime.

Termination

You may stop using the Service at any time. We may suspend or terminate a workspace for violating these Terms, with notice where reasonably possible.

Limitation of liability

The Service is provided "as is." To the extent permitted by law, WiredCache is not liable for indirect or consequential damages arising from your use of the Service.

Indemnification

You agree to cover reasonable costs and damages WiredCache incurs from a third-party claim arising from data you connected without authorization, or from your violation of these Terms. We'll let you know promptly if a claim like this comes up.

Governing law

These Terms are governed by the laws of the United States, without regard to conflict-of-laws principles. Any dispute arising from these Terms will be handled in the courts with jurisdiction over WiredCache's place of business.

Changes to these terms

If we make a material change to these Terms, the revised Terms will be posted on this page.

Contact us

Questions about these Terms can be sent to hello@wiredcache.com.

What we collect

We collect the information you give us directly, such as your name, work email, and company name when you create a workspace, along with the data you choose to connect to WiredCache in order to build and run workflows ("Customer Data"). We also collect basic usage information, like which features are used, to help us improve the product.

How we use it

Account information is used to operate your workspace, send service updates, and provide support. Customer Data is processed only to run the workflows you configure, and is not used to train shared models or shared with other customers. We do not sell personal information.

Who can see your data

Access to Customer Data is limited to the systems that run your workflows and, when you invite them, members of your own workspace. Our team accesses Customer Data only when necessary to provide support you've requested, or to investigate a technical issue.

Sub-processors

We rely on a small number of infrastructure providers to host the service, such as cloud hosting and email delivery. A list of current sub-processors is available on request by emailing security@wiredcache.com.

Data processing agreements & regional rights

If your company needs a signed Data Processing Agreement for GDPR or a similar requirement, email security@wiredcache.com and we'll send one over. If you're located in the EU, UK, or a U.S. state with its own privacy law, you may have additional rights to access, correct, or delete your personal information beyond what's described here. Reach out and we'll honor them.

Data retention

Customer Data is retained for as long as your workspace is active. If you cancel, Customer Data is retained for 30 days to allow export or reactivation, then permanently deleted from production systems.

Your choices

You can access, export, or delete your account data at any time from workspace settings, or by emailing hello@wiredcache.com. You can also manage cookie preferences from the link in our footer.

Security

We use encryption in transit and at rest, role-based access controls, and daily backups to protect information in the Service. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we treat this seriously despite being a small team.

Changes to this policy

If we make a material change to this policy, the revised policy will be posted on this page.

Contact us

Questions about this policy can be sent to security@wiredcache.com.